Terms of service
These General Terms and Conditions of Sale are governed by the Consumer Code (Legislative Decree no. 206/2005), Section II, Distance Contracts (Arts. 50 – 67) as amended by Directive 2011/83 EU implemented by Legislative Decree of December 3, 2013, and by the regulations on electronic commerce (Legislative Decree no. 70/2003), and apply to the Internet sale of Products as identified and listed on the Site. The Customer is invited to print or save these General Conditions according to their preferred methods. In the event of changes to the General Conditions, the General Conditions published on the Site at the time the purchase order (hereinafter "Purchase Order") is sent by the Customer shall apply. By sending the order, the Customer declares to have read, understood, and accepted these Terms and Conditions of Sale.
On this page you can find all the information to use our site and purchase in complete safety.
I AM Stores is owned by: The Storesnet-rete di imprese based in Via Fonteiana 85 - 00152 Rome - Italy. VAT Number: 14510591002.
The following terms and conditions of sale govern the distance purchase of goods offered on the website iamstores.com. By placing their order on the website, the customer accepts the following conditions and declares to have read them.
1) Shipping
IAM Stores uses the best companies in the industry to ensure that your order is delivered on time.
Shipping will be carried out after payment has been received (except in the case of cash on delivery).
Delivery times may vary if the recipient's address is located in a remote area and/or island.
Factors such as postal or courier delays, logistical issues, adverse weather conditions, or our couriers' inability to reach the recipient due to incomplete or inaccurate data may also affect the punctuality of deliveries.
We do our best to ensure orders are delivered by the estimated dates, but, on rare occasions, there may be delays, particularly during sales periods and holidays.
Any delays or failed deliveries by the courier cannot be directly attributed to The Storesnet-rete di imprese.
We will do our best to keep you updated regarding the delivery, and you will still be able to track your package's journey using the tracking number to be entered on the courier's website.
We do not ship to P.O. boxes, but only to physical addresses.
Shipping costs, where applicable, are to be added to the product price, can be viewed during the checkout phase, and are: Standard Shipping, Express Shipping, In-store Pickup.
STANDARD Shipping - Italy (4-6 working days)
- Up to €100: €5.99
- Over €100: Free
EXPRESS Shipping - Italy (1-2 working days)
- €7.99
Express delivery is available from Monday to Friday.
Orders placed after 12:00 PM will be delivered within the following 2 working days after processing.
No deliveries are made during weekends and holidays.
Delivery times may vary depending on the location.
InPost Locker 24/7 - Italy (up to 3 items)
- Up to €100: €5.99
- Over €100: Free
At checkout, select InPost as the courier. Wait for our notifications to collect your package from one of the Lockers or InPost Points.
You can collect your package within 30 days of notification. After this period, the package will be returned to the sender.
International Shipping
STANDARD Shipping - International (5-7 working days)
| Countries | Delivery times | Cost |
|---|---|---|
| Austria, France, Germany, Monaco, Slovenia | 5-7 working days | €8.25 |
| Belgium, Luxembourg, Netherlands, Portugal, Spain | 5-7 working days | €8.50 |
| Bulgaria, Poland, Czech Republic, Romania, Slovakia, Hungary | 5-7 working days | €10.50 |
| Croatia, Denmark, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Sweden | 5-7 working days | €12.25 |
InPost Locker 24/7 - International
| Countries | Delivery times | Cost |
|---|---|---|
| France, Germany | 5-7 working days | €11.90 |
| Luxembourg, Belgium, Netherlands, Spain | 5-7 working days | €12.90 |
| Portugal | 7-9 working days | €12.90 |
| Poland | 10-12 working days | €14.90 |
2) Prices
The prices of the displayed products include VAT and can be modified at any time.
Furthermore, during the checkout phase, before payment, the total cost of the order will be summarized, which can be modified or fully canceled.
3) Liability and Warranty
The Storesnet - Rete di Imprese is not liable for any damage or loss, direct and/or indirect, deriving from the sale of the items offered in the published catalog, nor for delayed and/or failed delivery of the product, nor for any other fact not directly attributable to our company.
The Storesnet - Rete di Imprese assumes no liability for the loss of items after delivery has occurred, nor for damage due to the use of clothing items, footwear, and accessories.
The warranty terms applied are those provided by the manufacturer. It is the Customer's responsibility to verify the quantity and good condition of the goods at the time of delivery.
In the event that the Customer finds that the goods are damaged or do not comply with the quantities ordered, they must report it to the carrier and sign the delivery document with reserve, as well as inform The Storesnet-rete di imprese within 3 days of receiving the shipment. In this case, The Storesnet-rete di imprese will arrange (after verifying that the Product/s subject to Withdrawal is/are intact, placed in the original packaging, complete in all its parts, including packaging and accessory documentation) for the eventual replacement of the missing or damaged goods in accordance with the Purchase Order placed.
4) Payments
Payment for your order can be made in the following ways:
Paypal – 100% fast and secure. Also available with secure payment in 3 monthly installments.
Credit Card
Satispay
USDC - Cryptocurrency
Cash on Delivery (Italy only) – Cash payment to the courier; additional cost of 5.99 euros; valid only for orders from €20 and up to €200; not valid for "In-store Pickup" and "InPost".
All credit and debit card transactions are charged at the time of purchase.
5) Returns and Refunds
Pursuant to Legislative Decree no. 206/2005, the customer has the right to withdraw within 30 days of receiving the order.
Returns are free in Italy.
The return for a size exchange is free for the first time (in Italy). Any subsequent size exchanges or returns are at the customer's expense.
Returns are not free abroad, and size exchanges are not available.
Shipping costs for returns from customers residing outside Italy are borne by the customer.
The returned product must be intact, undamaged, unused or unwashed, with the original label and the box where present.
To request a return, please complete the form at this link: RETURN REQUEST.
If you have any problems, please contact us by email at assistenza@iamstores.com
The refund in case of return will be issued within 14 days of receiving the return. All paid accessory expenses (standard or express shipping and the cost of cash on delivery) are excluded from the refund.
I AM Stores also reserves the right to disable the cash on delivery payment method for users who have repeatedly refused delivery without justified reason and without contacting customer support in advance.
For purchases made by credit card: Refunds can only be made using the same payment method used for the charge. You cannot send a refund to a different destination, such as another card or another bank account.
6) Product Availability
I AM Stores reserves the right to accept or reject orders placed, and in any case subject to stock availability. In case of non-acceptance of the order (e.g., item not available), following an informative email, we will propose the reimbursement of any amounts paid or the choice of an alternative product.
7) B2B Purchases
I AM Stores does not target B2B customers directly but is a site intended for B2C customers. To place B2B orders and request an invoice, it is necessary to contact customer support in advance at the email address assistenza@iamstores.com.
8) Use of Images
The images contained on the iamstores.com website are the property of The Storesnet - Rete di Imprese. Any use of such images not authorized by written consent from The Storesnet - Rete di Imprese will be prosecuted under the law.
Please note that some images on this website are generated using artificial intelligence technologies. Photographic models and virtual try-on simulations are to be understood as AI-generated digital representations: the visual rendering of garments on the body is therefore simulated and may differ from the actual appearance of the product.
9) Technical Information
The technical information included in the product sheets is obtained from the information made public by the manufacturer.
I AM Stores therefore reserves the right to modify/adapt, where it deems appropriate for descriptive purposes, the technical information of the products in the catalog.
As an authorized dealer of all brands on the site, goccia.shop guarantees the authenticity of every item.
10) Sensitive Data
Your credit card data is managed by the Paypal service. In no way will the company The Storesnet - Rete di Imprese and those who operate it become aware of this information. If you choose Paypal as your payment method, please carefully read the terms of service on the reference site.
11) Privacy
The privacy policy can be consulted at this link.
12) Alternative Dispute Resolution (ADR) / Online Dispute Resolution (ODR)
EU Regulation no. 524/2013 and Legislative Decree no. 130/2015 introduced regulations aimed at encouraging the out-of-court settlement of disputes between consumers and commercial operators relating to a product or service purchased online. To this end, a European Online Dispute Resolution platform (so-called ODR platform) was created, which can be consulted at http://ec.europa.eu/consumers/odr/. Through the ODR platform, the consumer can send a complaint relating to a contract concluded online with TThe Storesnet - Rete di Imprese and thus activate the online dispute resolution procedure. In this regard, The Storesnet - Rete di Imprese states that its email address is assistenza@iamstores.com
The steps are 4:
- creation and submission of the complaint
- agreement on the resolution body
- processing of the complaint by the resolution body
- solution and closure of the complaint.
13) Applicable Law, Jurisdiction, and Competent Court for Non-Consumer Users
These Conditions are subject to Italian law. For all orders originating from entities that do not qualify as "consumers", all disputes relating to the interpretation and/or execution of this contract will be under the exclusive jurisdiction of the Court of Tivoli.
For consumer customers, it is understood that the competent court remains the consumer's place of residence.
Last revision: 10/31/2025